- ID Card/ Passport required.
- Booking confirmation paper required.

- Cancellations made 10 or more days prior to the date of arrival (Saturday and Sunday are not included): Free 
- Cancellations made within 10 days prior to the date of arrival (Saturday and Sunday are not included) will incur a 100% charge
- Booking orders on holidays, Tet are not allowed to change or cancel.
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* Jan. 01, 2016 - Dec. 31, 2016
- Cancellations made 06 days or more prior to the date of arrival (Saturday and Sunday are not included) will incur the first night charge.

Cancellations made after April - September will incur a 100% charge
- Cancellations made 10 days or more prior to the date of arrival (Saturday and Sunday are not included) will incur the first night charge

Cancellations made after January - March or October - December will incur a 100% charge

- 0-11 yesr-old children living with parents and breakfast: Free (maximum 01 child per room)
- Second child at the age of 6 - 11 years old living with parents: VND 252.000 per child.
- 11-year-old and older children: considered as adult.
- Extra bed: VND 750.000 (Superior, Deluxe), VND 800.000 (Residence Club Deluxe, One - Bedroom Suite)
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* Jan.01, 2016 - Dec. 31, 2016 
- Under 06 years old: Free
- 6 - 11 years old: VND 260.000/child/night (breakfast included)
- 12 years old and older, adult: VND 750.000/person/night (for Superior, Deluxe), VND 800.000/person/night (for Residence CLub Deluxe, One Bedroom Suites) including breakfast and extra bed

Cancellation/changing fee in a service = hotel's cancellation/changing fee standard + transaction tackling fee 

Cancellation/changing fee standard of hotel: base on cancellation condition.

Transaction tackling fee as below: 

• - Booking service under VND 5 million: from VND 50,000 to 2% total value of the service. 
• - Booking service over VND 5 million: 1,5% total value of the service